blue-infinity (b-i) is a professional services company that leverages advanced information technology and innovative marketing expertise to address the challenges of leading organizations.

Headquartered in Geneva, b-i’s team of 250 consultants combine their specialised skills, international culture and cross-industry experience to deliver integrated solutions.

Responsibilities

• Talent for human interaction in stressful situations and for taking ownership of problems down to their entire resolution and documentation.
• Ability to understand, implement and document IT Service Management processes based on ITIL and HDI best practices.
• Ability to focus on quality of delivery, resolve problems encoutered Microsoft/IBM applications and maintain knowledge management system.
• Responsible for providing professional 1st and 2nd level support to employees within large corporations.
• Responsible for maintaining user accounts and mailbox systems on Microsoft and IBM technologies.

Profile

• University degree
• Proven experience of troubleshooting Microsoft/IBM products and applications.
• Positive, cheerful attitude with ability to develop and maintain relationships effectively with users and colleagues.
• Empathetic and service oriented mind set.
• Excellent verbal/written skills and the ability to communicate with various groups of people from diverse cultural backgrounds

Languages

• Fluent spoken and written English
• French and/or German is appreciated

For further information please contact:
Josephine Alexandra Fredrick bicareers@b-i.com +41 (0)22 307 05 37